Operations Project Co-ordinator

The Operations-TOPS-Process Manager position is a role within the Operations department of Prodapt that reports to the Operations-TOPS-Process Manager. The overall purpose of the position is to govern various tools and processes within a project in collaboration with the PMs and clients, and to recommend continuous enhancements to increase efficiency, and to uphold Prodapt’s winning values and to work in a way that contributes to the Company’s vision.

Responsibilities

Roles & Responsibilities

• Process Management:
• Create key stroke level process flows and process documentation independently
• Govern calibration calls with clients and share necessary process related updates
• Drive brainstorming sessions to recommend transformation and enhancements in existing processes
• Collaborate with Project Managers on process re-engineering or process refinement approach
• Incorporate industry best practices into the existing processes and drive continuous improvement
• Quality Management:
• Ensure 100% quality scores across all processes
• Govern periodic quality calls and demonstrate process quality metrics to the clients
• Collaborate with the client's quality team to align the solutions with client's expectations
• Identify root causes of recurring issues and drive corrective/preventive actions
• Project Management:
• Create contractual agreements such as SOW, amendments and renewals
• Lead/govern multiple transitions including Offshoring/nearshoring
• Travel to client location as per business requirements and demonstrate high project management skills with clients
• Maintain Lean operations to avoid unnecessary buffers and to drive cost effective operations
• Focus on project revenue, cost and RGMs and to drive efficiencies with defined action plan
• Identify new opportunities within the current project and highlight them in Leads generation process; create proposals and business plans
• Collaborate with Delivery Managers in creating proposals and business plans
• Implement effective BCP management process
• Work with PMs for tracking critical data in the project and generate client focused periodical reports
• Coordinate with clients to create excellent business relationship for consistent performance and business expansions
• Align project delivery with organization's goals and strategy
• Change Management:
• Work with clients to understand the change requirements
• Ensure seamless operations through system driven approach while incorporating changes in the process
• Assist team members in effective change management
• Team Management:
• Identify domain experts within the team through mentoring and coaching
• Contribute to organization wide knowledge repository e.g. 'Insight creation'
• Implement effective Checks and Balance process in place - including imposing PIPs for non-performers, rewards and recognition for performers, create high motivation factors within team
• High focus on knowledge base retention including acquiring key skills through L&D, setting career aspiration roadmap, supporting team members in scaling up etc.
• Support other accounts/programs as required to help providing KT for new tools/channel support
  

Requirements

Must-Have Skills -

• Incident Management,
• Order management, and
• Telecom Background.
  
  
  

Good to Have -

• Team management, project management, MS Office, client management, business analysis, business analyst, good communication skills, presentation skills, and conflict management skills.
• Bachelor's or master's degree in a relevant field (such as telecommunications, engineering, or project management) is preferred.
• Proven experience as a project manager in the telecom domain, with a strong track record of successfully delivering complex projects.
• In-depth knowledge of the telecommunications industry, including technologies, regulations, and market trends.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in project management tools and software.
• Project management certifications, such as PMP (Project Management Professional), are advantageous but not mandatory.