Operations Manager - Microfinance

Location Name: Salem MFI

Job Purpose

To manage the Operations of Branch assigned

Duties And Responsibilities

•  Process Management
  
  
  

 This position will be responsible for branch Operations including Quality check of applications, Disbursement initiation, File management, Document management & Customer Service.

 Take end to end ownership of Disbursement TAT.

 Ensure effective cash management at Branch.

 Ensure Adherence to vaulting process and policy.

 Monitor EOD and BOD activities related to respective branches and resolve issues.

 Audit query response and resolution.

 Identify and provide inputs to bring automation in processes.

 Identify need for additional BC/Banking points for cash deposition.

 Sharing of Best practices with other branches.

•  Team development
  
  
  

 Participate in providing training to sourcing team and vendors.

 Support in generating business ideas and taking it to implementation.

Major Challenges

Following Decisions Are Taken By The Role

 Identify projects required to improve the performance of process or systems.

 Maintain the productivity and to keep improving the same.

Required Qualifications And Experience

•  Qualifications
  
  
  

 MBA / Graduate

 Challenger attitude

•  Work Experience
  
  
  

 Minimum 2-3 Years Of Experience In Financial Industry

 Past experience in onboarding and operations will be an added advantage