Operation - Assistant Manger

About the Company:

• Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability and safety at the core, we are building a two-sided platform that delivers standardized journey experience for travelers and increased earnings for our supply partners.
• We connect 300+ cities across the country through our daily services and have served 2.5 Mn+ unique customers so far and are aggressively working towards the fleet electrification and establishment of charging technology and infrastructure.
• Raised Series A from Y Combinator, InfoEdge, AdvantEdge, and other prominent investors from India and Silicon Valley. Also, closing a large round with one of the largest global, corporate VC.

https://yourstory.com/2021/03/gurugram-startup-zingbus-takes-tech-route-intercity-bus-travel-smoother/amp

Position:  Assistant Manager -Operations

Location: Chennai

Compensation: No bar for the right candidate

Overview: As the Hub Operations Manager, you will oversee the day-to-day operations at the Chennai hub, ensuring efficiency, punctuality, and service quality that align with Zingbus’s standards. The ideal candidate should possess strong leadership skills, operational expertise, and a customer-centric mindset.

What you will do:

• Operational Oversight: Manage and ensure seamless daily operations of the Chennai hub, including bus arrivals, departures, scheduling, and on-ground coordination.
• Team Management: Lead and manage the hub team, ensuring high performance and adherence to operational standards.
• Customer Experience: Deliver a superior customer experience by ensuring timely bus operations, cleanliness, safety, and service punctuality.
• Vendor Management: Collaborate with vendors, bus operators, and third-party service providers to ensure operational efficiency, bus maintenance, and resource availability.
• Compliance & Safety: Ensure all buses and personnel comply with Zingbus’s safety protocols, legal regulations, and operational standards. Conduct safety inspections and operational audits.
• Inventory & Asset Management: Oversee the maintenance of operational assets at the hub, including GPS tracking systems and other equipment, ensuring all resources are in optimal condition.
• Reporting & Analysis: Prepare and submit daily/weekly reports on key operational metrics such as punctuality, bus conditions, staff productivity, and customer feedback.
• Issue Resolution: Promptly resolve operational challenges and escalate critical issues to senior management as necessary.
• Continuous Improvement: Identify and implement strategies to optimize operations, enhance efficiency, and improve service levels and cost-effectiveness.

What we are looking for:

• Proven experience in operations management, logistics, or transportation, preferably in a high-volume environment.
• Strong leadership and team management abilities.
• Excellent problem-solving skills, with the ability to make quick decisions under pressure.
• Strong understanding of operational metrics and process improvement methodologies.
• Effective communication skills in both English and Tamil.
• Tech-savvy, with experience in using operational tools and systems (e.g., GPS tracking).
• A customer-focused mindset with a dedication to delivering high-quality service.

Preferred Experience:

• Previous experience in the transportation, logistics, or travel/hospitality sectors.
• Knowledge of intercity bus operations is a strong advantage.