Manager - Field Audit

Job Description

Planning & Execution

Conduct Detailed third party audits of sales, collections, operations, FRM, Marketing and Other agencies of the zone based on the laid down plan of the Zonal Field Audit Head

Conduct 100% surprise process third party audit of the assigned agency or department as per the quarterly plan.

Data Analysis

Perform data correlation and analysis pertaining to customer complaints, fraud & cost / billing trends for the respective vendor before starting the audit process.

Analyze the data for identifying the patten or trigger for any anomalies/malpractice at field level.

Execution

Identify Process leakages, financial irregularities, data security & Regulatory compliances related gaps and ensure that they are clearly documented in the final audit report that is sent to respective process manager.

Collect evidence from internal and external sources to support the preparation of audit reports.

Send audit reports to the concerned manager on AEGIS (Audit CRM) as per the Laid down TAT.

Working closely with Stakeholders across levels in functions like collections, sales, Verification, FRM, Customer Services etc.

Ensure 100% closure of gaps / observations that have been identified in AEGIS audit report published within specified timelines.

Continuous & Rigorous follow-ups to be done on each audit report published to the auditee function for timely and tangible closure with agreed upon responses.

Validate ATR (Action Taken Report) implementation by revalidating whether the corrective action has been implemented by the respective department.

Maintain repository of evidence/inputs to support preparation of Third-Party Audit Reports that will be published by the Zonal Field Audit Head to the audit committee Board on a quarterly basis.

Maintain all process documentation practices in compliance with the process guidelines.

Conduct spot audits across various functions such as sales, collections, Operation covering all area related to process leakages, data security leakages, financial leakages & Regulatory compliance risk.

Conduct Mystery Shopping at 2-3 Partner Banks & POS aligned to Sales units basis defined checklist.

Perform field visits on customer complaints (as defined by Vertical head) in collections to identify any non-adherence to laid down process/policy by the organization/regulatory non-compliance.

Perform field visits on verified cases (as defined by vertical head), basis delinquency to identify & bridge the gap, if any, for improved quality in the sourced accounts.

Consume the Fraud reports as per FLAC, on the modus operandi & perform proactive field level visits to identify any more such probabilities on the markets identified basis the report.

Report out of all special audits/projects assigned & completed on a timely basis with adequate data backed up along with complete & relevant evidence to support.

Team Collaboration

Collaborate with cross function teams for identifying any process changes.

Understand industry practices and current trends.

Identify changes in regulatory environment/Company policy.