Manager - DDF Wheels

Bajaj Finserv


Date: 2 weeks ago
City: Indore, Madhya Pradesh
Contract type: Full time
Location Name: Indore

Job Purpose

  •  To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition
  •  To ensure the processes and policies are adhered to in the field


Duties And Responsibilities

PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

  •  Managing area level allocations, portfolio, resolutions, revenue & capacity matrix
  •  Tracks daily movement of numbers in accordance with DRR and meeting the area level target
  •  Monitors target vs achievement, reviews with the RO's regular intervals
  •  Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the collection tools as per the requirements
  •  Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically
  •  Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management
  •  Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executive’s deployment and productivity
  •  Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities – brokers or documentation for Identifying fraud, initiates legal action through RCU
  •  Coordinates with inter departments issues and get the solutions within TAT
  •  Plan, monitor and encourage the vendor performance by using motivational non-monetary tools
  •  Evaluate team’s weakness and strength and translates the performance to an aspirational level
  •  Conducts monthly reviews of collection performance; discusses with ACMs / RO's previous and current months numbers; Plans for final numbers
  •  Meets, assesses new agencies DCAs, SMAs, and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of contracts of existing agencies, DCAs, SMAs after discussing with RO's, and after providing them adequate opportunity to improve; coordinates with legal and other teams, and with RO's, to ensure agency-related changes are made smoothly
  •  Based on future volumes forecasting at the location level, pre-planning of agency business plan
  •  Bridging the gap between revenue and cost of collection to make collection unit will be profit center at regional level
  •  Shortlists candidates to consider for RO roles; Meets, assesses candidates for open RO positions, recommends for hiring
  •  Meets and listens to RO's to understand their challenges and issues - addresses them and escalates other issues as relevant, keeping manager informed of key developments; sets up communication channels to reduce inter-team grievances
  •  Builds and maintains relations with peers in Sales & other teams coordinated with; Stays aware of their challenges and conveys own to them
  •  Grooming team members to take over the future roles
  •  Ensuring engagements with team members at regular intervals and keeping the team highly motivated
  •   MAJOR CHALLENGES


(Challenges faced on an on-going basis in carrying out the job)

  •  Manpower attrition (on roll & off roll)


Required Qualifications And Experience

SKILLS AND KNOWLEDGE

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

  •  Qualifications – Graduate / MBA
  •  Work Experience – 3 to 5 years

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