Lead, Service Delivery Implementation

About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Required Skills

• 8 - 14 years experience as a ServiceNow Discovery.
• Responsible for ServiceNow Discovery activities (Cloud and On-Prem) and supports ServiceNow Service Mapping Activities.
• Responsible for creating/updating discovery patterns to discover the Cis.
• Monitors discovery and service mapping results, reconciling and addressing any anomalies.
• Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
• Fundamental understanding of networking including TCP/IP ports, firewalls, Network Protocols and IP networks.
• Expert level understanding of CMDB classes
• Working knowledge on clearing CMDB discovery related issues such as duplicate CIs, Port Issues and permission issues etc.
• Implementation/Design of CMDB MID Servers. Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately.
• Maintenance and clustering of MID servers.
• Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
• Basic understanding of Linux/Unix commands, SUDO permissions and other OS environments
• Implementation of cloud based discovery (internal & external) and discovery for other CI types.
• Establishes, monitors and maintains discovery schedules.
• Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant.
• Hands-on knowledge on ServiceNow version migration/upgradation and UAT testing.
• Participates in platform upgrade planning, testing, and validation.
• Strong knowledge on ServiceNow modules like AMDB, CMDB, Service Mapping and other ITSM.
• Exposure to third-party tools for integrations like SCCM, Orchestration, Qualys, Orion and similar tool set.
• Scripting knowledge for customization (good to have) not mandatory as we have other in house developers.
• May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
• Create/Maintain ServiceNow discovery documentation/standard operating procedures documents.
• Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.
  
  

Certifications Preferred

• ServiceNow Discovery, ServiceNow Admin, ServiceNow Implementation.
• ServiceNow: Discovery, CMDB, Service Mapping, Implementation, Admin
• ITSM/CMDB/ITOM Certifications.
  
  

Working With Us

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.