Lead Product / UX Designer

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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Product /UX Designer for Salesforce Products, you will play a crucial role in creating intuitive and delightful user experiences for our suite of products. You will collaborate with cross-functional teams, including product managers, engineers, and fellow designers, to shape the user interface and overall user experience. Your primary responsibility will be to understand user needs, conduct user research, and translate insights into innovative design solutions that align with Salesforce's design principles and business objectives. Through your expertise in UX design, you will drive the development of user-centred designs that enhance customer satisfaction and increase product adoption.

Your Impact

• Using documentation, reviews, and presentations, communicate clear and compelling ideas to a wide range of key stakeholders
• Serve as a bridge connecting design, product, engineering, and marketing teams
• Work closely with product owners, engineers, and user research to create a vision for the product area
• Oversee multiple web and mobile application features, interfaces, and experiences
• Create designs that adhere to and extend the existing style guide
• Generate detailed final design specs that inspire accurate developer builds
• Work with developers and quality experts to deliver a polished final product
• Promote and educate others on new interface guidelines and design patterns
• Mentor new design staff
• Set the vision for a product’s creative identity, articulate it clearly and convincingly, and guide the team through its implementation
• Creates inclusive designs for all users. Advocates for accessibility, encouraging product and engineering management to prioritise accessible features and bug fixes.
  
  

Minimum Requirements

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, User Experience Design, or a related field
• Proven experience as a UX designer, with a strong portfolio showcasing your design work for web and/or mobile applications, ideally within enterprise software or SaaS products. Lead UX (10+ yrs of experience) are desired.
• Deep understanding of user-centred design methods and standard processes
• Demonstrated desire to continually improve on processes
• The ability to thrive in a fast-paced, collaborative, agile environment while producing great design work on tight deadlines
• The ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity
• Self-motivation; ability to produce results both independently and as part of a team
• Strong communication and active listening skills, with an ability to build and develop close, trusting relationships
• Experience using multiple approaches, including analytics and user research, to drive decisions and develop product iterations
• Ability to distil and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges
• Systems thinking; ability to step back and see a project’s larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow
• Demonstrated behaviours, attitudes, actions, and judgments that inspire employees to follow and other leaders to trust
• Expert knowledge of current design tools such as Figma and ability to quickly learn new tools as they emerge
• Experience developing software that is global in reach, universal in design, and designed for users of multiple languages and abilities
• Experience designing and thinking in design systems, not just single-purpose apps
• An internal compass that points toward ethics and equality, and the conviction to speak up when we veer off course
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  
  

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.