L&D License and Vouchers Management - Senior Associate

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Operations

Management Level
Senior Associate

Job Description & Summary
At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.


Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

• Demonstrate having change agility, able to flex style, approach and work methods and be open to working on new projects with different people.

• Working independently, to manage time and workload effectively

• Demonstrate a proven ability to build deep trusted relationships in a virtual environment where there are not opportunities to meet face to face

• Demonstrate experience of working successfully in virtual teams

• Being customer focused at all times; understanding the needs of customer/stakeholders and keeping them in mind when taking actions and making decisions

• Demonstrate advanced attention to details

• Demonstrate advanced organizational skills to enable follow-up and monitoring - checking progress against targets, reporting as necessary and escalating issues to management with appropriate

• Quickly synthesize information and provide a point of view

• Proofreading learner email communications, editing skills

• Ability to apply a systems thinking mindset to solving problems and creating value

• Expected to thrive when multitasking and to be proactive in solving issues and problems on a real-time basis

• Ability to proactively manage workload based on client's' timeline, quality requirements

• Drafting of short, engaging summaries of information reviewed

• Research requests

• Coordination of stakeholders

• Managing/coordinating tasks from multiple stakeholders

• Data entry and support lead in managing and running our LMS (Learning Requests/ProEdge/Vantage) based activities

• Migrate data as needed

• Maintaining quality of database through regular quality checks for missing data

• Digitally upskilled: AI, Microsoft Power Apps

• Data and reporting, run reports related to activity

• Perform research requests

• Review Third Party Vendor systems

• Assist with user experience enhancements

• Address client / learner inquiries

• Support in creation of project management (project plans, drive milestones, meet deadlines, and reprioritize as needed to complete timely delivery of projects; manage projects from inception to completion) for small projects as needed.

• Support the team and SMEs/stakeholders or others they identify during content development, including preparation for delivery of content and overall experience.

• M365

• NASBA CPE Requirements

• Compliance Standards

• Learning Management Systems and software

• Expected to have research, data entry, and writing experience.

• Expected to have project management/implementation experience with a client service mindset.

• Must possess the skills to understand overall program & learning objectives while providing the attention to detail necessary for the success of a program(s).

• Team player with very strong verbal and written communication skills

• Demonstrate cultural sensitivity and collaborate with colleagues across the network

• Comfortable working in a cross-cultural environment, in a virtual working model

• Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools
  
  

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Analytical Thinking, Career Training, Coaching, Communication, Content Curation, Content Strategy, Contract Management, Creativity, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Embracing Change, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions {+ 32 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date
January 31, 2025