Key Relationship Manager
Digimiles
Date: 3 days ago
City: Panchkula, Haryana
Contract type: Full time
Skills:
Communication, Negotiation, Customer Relationship Management, Problem Solving, Sales, Analytical Thinking, Interpersonal Skills, Time Management,
Responsibilities
As a Key Relationship Manager - Sales for Premium Aluminum PVC Door Window & Facade Systems, your primary responsibilities would involve managing relationships with clients and ensuring their satisfaction with the products and services provided by Skyvue Fenestration. Here's a detailed job profile:
Retail Partner Development
Educational
Overall, as a Key Relationship Manager - Sales, your role is pivotal in ensuring that clients receive exceptional service and support throughout their engagement with the company, ultimately contributing to satisfaction, loyalty, and business growth.
Communication, Negotiation, Customer Relationship Management, Problem Solving, Sales, Analytical Thinking, Interpersonal Skills, Time Management,
Responsibilities
As a Key Relationship Manager - Sales for Premium Aluminum PVC Door Window & Facade Systems, your primary responsibilities would involve managing relationships with clients and ensuring their satisfaction with the products and services provided by Skyvue Fenestration. Here's a detailed job profile:
Retail Partner Development
- Skyvue Fenestration prides itself in having the leading businesses as their retail partners across regions. E.g. Panchkula, Mohali, Karnal, Delhi etc.
- As a key account manager, you shall act as a single point of contact between the partner and Skyvue.
- Handle partner growth and development
- Ensure availability & development of marketing tools
- Handle, track and close partner leads and referrals
- Build and maintain strong, long-lasting client relationships.
- Identify new markets and partners for growth of business
- Build and maintain strong, long-lasting client relationships.
- Act as the main point of contact for clients, addressing any inquiries, concerns, or requests they may have.
- Regularly communicate with clients to understand their needs and preferences.
- Proactively identify opportunities to upsell or cross-sell additional products or services to existing clients.
- Collaborate with internal teams such as sales, design, and production to ensure timely delivery of projects.
- Coordinate with clients to gather project requirements and specifications.
- Manage project timelines and ensure that projects are completed within budget and according to client expectations.
- Ensure the quality of products and services delivered to clients meets or exceeds their expectations.
- Address any quality issues or concerns raised by clients promptly and effectively.
- Handle client complaints and resolve issues in a timely and professional manner.
- Work with internal teams to investigate the root cause of problems and implement corrective actions to prevent recurrence.
- Stay updated on industry trends, market dynamics, and competitor activities.
- Conduct market research to identify potential clients and new business opportunities.
- Analyze client feedback and market data to identify areas for improvement and innovation.
- Provide support to the sales team by assisting with client presentations, proposals, and negotiations.
- Participate in sales meetings and contribute insights from client interactions to refine sales strategies.
- Maintain accurate records of client interactions, transactions, and communications.
- Prepare regular reports on client satisfaction, project status, sales performance, and other relevant metrics.
- Present reports to senior management to provide insights and recommendations for improvement.
- Monitor customer satisfaction levels and take proactive measures to address any issues that may arise.
- Develop strategies to enhance customer loyalty and retention.
- Provide training and guidance to junior staff members involved in client sales.
- Continuously enhance your own knowledge and skills through training programs, workshops, and industry certifications.
- Ensure compliance with all relevant laws, regulations, and company policies.
- Uphold ethical standards in all client interactions and business dealings.
Educational
- Must be a graduate, preferably a post graduate
- Candidates with civil/mechanical engineering backgrounds shall be preferred.
- Excellent communications skills
- Strong computer and IT related skills
- Must have strong inter personal skills
- Must have a minimum of 3 years experience dealing with premium products categories of HNI clients
- Candidates from building materials sector will be preferred
Overall, as a Key Relationship Manager - Sales, your role is pivotal in ensuring that clients receive exceptional service and support throughout their engagement with the company, ultimately contributing to satisfaction, loyalty, and business growth.
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