IT Support Specialist

Job Position : IT Support Specialist End User Services L2.

Job Overview

• The System Engineer L-2 will play a critical role in supporting End User Services (EUS) and desktop operations.
• This position will involve hands-on troubleshooting, advanced technical support, and maintenance of IT infrastructure to ensure high performance and reliability of desktop services.
• As a Level-2 engineer, you will also manage escalated issues, provide timely solutions, and support end-users in a dynamic and fast-paced environment.
  
  

Key Responsibilities

EUS IT Operations :

• Oversee and manage End User Services (EUS) to ensure smooth functioning of IT operations across user endpoints.
  
  

Advanced Desktop Support (L-2)

• Provide Level-2 desktop support, handling escalations and resolving complex technical issues for end-users.
• This includes both hardware and software support, system configuration, and issue resolution.
• Incident and Problem Management :
• Track, log, and resolve incidents and problems using the appropriate ticketing system.
• Ensure issues are addressed within defined SLAs to maintain operational efficiency.
• Installation and Maintenance: Set up, install, and configure desktop systems and peripherals, ensuring they are up to date.
• User Support and Training: Assist end-users with system-related inquiries and provide guidance on IT policies, best practices, and troubleshooting steps.
• Documentation and Reporting : Maintain accurate documentation of system configurations, support activities, and resolution steps.
  
  

Collaboration

• Work closely with other IT support teams, vendors, and external partners to coordinate activities, implement solutions, and resolve technical challenges.
  
  

Technical Skills

• Proficiency in EUS IT operations and desktop support for both hardware and software.
• Strong knowledge of operating systems (Windows, Linux, macOS) and basic network troubleshooting.
• Familiarity with remote support tools and ticketing systems.
• Knowledge of software installation, system configuration, and patch management.
  
  

Soft Skills

• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills to effectively interact with end-users.
• Ability to work independently and as part of a team in a fast-paced environment.
  
  

Requirement & Qualification

Education : Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Experience : Minimum of 3-5 years in a similar role, with hands-on experience in desktop support and EUS IT operations at an L-2 level.

Job Details

Job type : On-site.

On-site Location : Makarba, Ahmedabad, Gujarat 380015.

Joining : Immediate Joiner.

(ref:hirist.tech)