IJP - Payment Dispute Analyst

Group Bayport


Date: 9 hours ago
City: Ahmedabad, Gujarat
Contract type: Full time
Designation – Payment Dispute Analyst

Location – Ahmedabad (Gujarat), India.

Job Responsibilities

  • Manage refunds
  • Understand the problem(s) with the order
  • In case of impossible product expectation, follow up with the customer and offer the best resolution
  • Ensure that we’re not having any error
  • Send Payment Link
  • Follow up for payment (If there is additional payment requested from the team)
  • Keep the customer updated in case of delays

Output Requirements

  • Identify recurring issues
  • Make suggestions for reducing refunds

Skills

What we require (Desired Skills and abilities)

  • Should be working with the company for more than 1 year (final selection decision will be made by management)
  • The average yearly performance score should be more than 3.9
  • Independent Evaluation would be taken and only after the confirmation we’ll assign the role
  • Excellent communication skills; ability to use professional language
  • Excellent people skills, Multi-tasking ability
  • Working knowledge of Excel

Experience

1+ year of experience

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