Head of Hybrid Work Experience

About The Role

Grade Level (for internal use):

14

Location: - Open for multiple locations

Key Responsibilities

• Lead the Hybrid Work Experience function within Digital Workplace. The function is comprised of Executive Support, Field Services, and Colleague Enablement functions.
• Develop and execute strategies for hybrid work that enhance productivity and employee satisfaction for both virtual/home and in-office experiences.
• Monitor and analyze the effectiveness of hybrid work programs and make data-driven recommendations for improvements.
• Develop a roadmap aligned to strategic goals and vision.
• Collaborate with IT, HR, Finance, and other departments to ensure technology and policies support a productive hybrid work environment.
• Improve the new joiner experience by ensuring that we develop accurate forecasting models, provide enhanced support options for new joiners, and ensure that metrics are accurately reported.
• Monitor the in-office experience by conducting office assessments periodically, keeping track of office equipment desk status, and developing plans to refresh office equipment where needed.
• Develop and nurture relationships with local site leadership to ensure that feedback is provided, issues are documented, acknowledged, and addressed, and ultimately customer satisfaction is improved.
• Facilitate communication and training for employees and managers on hybrid work practices and tools.
• Manage budgets and resources related to hybrid work initiatives including leadership of the equipment and hardware ordering team for the Digital Workplace function.
• Govern and manage the field services function and seek to extend the scope of Executive Support services.
• Implement a program to collect feedback from employees on their in-office experience including management of the contact management function and recurring “Office Connect” meeting series.
• Implement a program to track and upgrade the office desk equipment at all S&P Global offices and optimize the experience for colleagues ordering peripherals and equipment for home usage.
• Lead the standardization, automation, and improvement of processes related to the Hybrid Work Experience team.
• Stay abreast of industry trends and best practices in hybrid work and incorporate relevant ideas into the organization's strategy.
  
  

Qualifications

• Proven experience in leading workplace experience functions, with a focus on support and in-office experiences.
• Product-oriented mindset and experience in leading and working in an agile/SAFE environment.
• Facility management experience is helpful.
• Travel may be required to S&P Global sites globally to collect feedback, conduct assessments, and cultivate relationships with site leaderships and key stakeholders.
• Understanding of financial and procurement processes and systems.
• Strong leadership skills with the ability to influence and engage stakeholders at all levels.
• Excellent communication, collaboration, and project management skills.
• Ability to analyze data and make informed decisions to drive strategy.
• Familiarity with the latest end user computing technology and tools that support hybrid work.
• A growth mindset with a focus on innovation and continuous improvement.
  
  

What’s In It For You?

Our Purpose

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
  
  

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, And Inclusion At S&P Global

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

102 - Senior Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH102 - Senior Management (EEO Job Group)

Job ID: 307252

Posted On: 2024-11-19

Location: Hyderabad, Telangana, India