Head, ICS Protect Tech Lead (India, Malaysia or Poland)

Job Summary

This role could be based in India, Malaysia or Poland. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you only select a country where the role is based"

The Sub-Domain Technology Head is responsible for the delivery of solutions and capabilities from the Sub-Domain’s Hives in accordance with the requirements provided by the Chief Product Owners / Product Owners.

They ensure that the design, planning and execution of delivery is aligned with the Bank’s governance, change delivery standards and Technology strategy and standards. The Sub-Domain Technology Head works closely with the Chief Product Owners, Product Owners, Engineering Leads, Business Analysts, PMOs and Scrum Masters throughout the delivery lifecycle.

The Sub-Domain Technology Head possesses technical, domain and delivery knowledge. They are responsible for orchestrating the activities undertaken by developers/engineers, testers and BAs as well as the interactions between the Sub-Domain Hives and with key partners outside of the Domain.

Key Responsibilities

The Sub-Domain Technology Head role has a broad scope, requiring a modern leadership approach, including delegating to and trusting the Hive-level Engineering Leads and Scrum Masters, supporting them their ownership of and accountability for their Sub-Domain’s delivery. This includes:

• Overseeing the delivery activities of multiple Hives
• Contributing to the development of Product strategies and roadmaps
• Partnering with the CPOs and Hive POs to prioritise, plan and deliver on Project roadmaps
• Ensuring that stakeholders are consulted in product development and delivery
• Driving Sub-Domain level governance through practicing with a growth mindset, continuous improvement through retrospection and servant-leadership.
  
  

The role will develop over time into a multi-competency capability that encompasses full stack architecture design, software engineering, testing, support and product integration. The role will be responsible for the technology capability upliftment of the Sub-Domain and its Hives.

The role will be directly responsible for technical decisions relating to the delivery and hosting of the Sub-Domain’s products whilst ensuring alignment with the overall technology strategy set by Cyber Security Technology (CST), Security Architecture and Technology Strategy & Architecture (TSA).

The Sub-Domain Technology Head will be responsible for adopting and driving the adoption of new ways of working as we transition away from Information Technology Infrastructure Library (ITIL)-based engineering and support towards Site Reliability Engineering (SRE)-based full stack engineering. This will encompass adopting and executing CST strategies relating to

• Technical Design Architecture & Patterns
• Infrastructure Solution Design
• System & Software Engineering Certification
• eSDLC compliance and assurance processes including Quality Assurance, Testing and TPS
• Estate Management including managing roadmaps, obsolescence, security patch compliance and deployments
• Interactions with 1st line incident response teams, conducting Root Cause Analysis (RCA) and ensuring fix resolution is prioritized in the Product Backlog
• In conjunction with the Product Owner, manage the unified engineering backlog in line with guidelines for SRE Keep the Lights On (KTLO), Error and Innovation budgets
• Ensuring effective engagement between Product Owners and Level 2 Support teams to resolve live incidents and close out RCAs
• Managing innovation and change deployments
  
  

Strategy

• In collaboration with Architecture and Product Owners, develop and execute a technology strategy that is aligned with ICS’ and TTO’s goal and objectives
• Establish the Sub-Domain and Hives’ mission / vision aligned with a common client journey
• Provide thought leadership to the wider technology and delivery excellence communities (via technology papers, blogs, industry seminars, forums, etc)
• Execute the Sub-Domain’s product vision together with the Chief Product Owner.
• Work with the CPO, Engineering Leads and Architect to communicate and execute the Sub-Domain’s and Hives’ Technology vision and roadmap.
• Persuade business stakeholders and Chief Product Owner / Product Owners on direction of technology solutions.
• Manage and build strong relationships with key stakeholders
• Work closely and daily with the delivery teams that make a significant contribution to the Sub-Domain’s strategic goals.
• Act as a trusted technical advisor to the POs, CPOs and CST Head.
• Demonstrate ability and skills to convince stakeholders around technology solutions.
• Manage and build strong relationships with key stakeholders: CST, Chapter leadership, CPOs, Enterprise Architecture, Enterprise Technology, Technology Providers and Security Software vendors.
  
  

Business

• Provide leadership and technical expertise for the Sub-Domain and its Hives.
• Take full responsibility for products owned by the Sub-Domain.
• Responsible for resilience, obsolescence and balancing of application/platform health with new feature delivery.
• Manage teams’ capacity planning and allocation in cooperation with the Chief Product Owner.
• Ensure the technical consistency of solutions in the Sub-Domain with the business architecture.
• Understand business, functional, non-functional requirements and define solutions by working with architects aligned to the target architecture and enterprise technology standards.
• Lead architecture evaluations during RFPs for technology tools and service providers.
• Ensure RFI/RFP decisions are in line with ICS Technology Strategy.
• Exhibit passion for client experience with a user-first mindset.
• Drive the domain towards future state of banking and technology.
  
  

Processes

• Study existing engineering processes and contribute to improvements to drive up efficiencies. Present ideas across other areas and foster innovation.
• Solve potential interdependencies between platforms / systems.
• Participate in the quarterly planning for the Sub-Domain and provide steer along with Chief Product Owner.
• Provide inputs and guidance on technology budget and costs for the Sub-Domain.
• Prepare production outputs and their planning in alignment to eSDLC standards.
• Support continuous improvement to increase operational efficiency and effectiveness across the Hives and key processes associated with the Sub-Domain.
• Support the delivery of the business strategies in an end-to-end manner.
• Advocate for the allocation of resources to support strategic initiatives within the Sub-Domain.
• Ensure safe management, onboarding processes and other key business processes are applied effectively.
  
  

People & Talent

• Provide technology thought leadership, inspire and retain engineering talents by developing and nurturing an extensive internal and external network of technologists.
• Create a pipeline of technical talent, identifying high potential individuals and helping to create mechanisms to recognize and develop the talent pipeline by working with Coaches and Chapter Leads.
• Contribute to the CST community of practice.
• Perform a vital communication role within the organization/domain on technology matters.
• Effectively and collaboratively identify, escalate, mitigate, resolve any risk, conduct and compliance matters.
• Create a positive impact in the organization and across the industry by sharing knowledge and expertise with others.
• Work with Coaches, POs and Hive Leadership to build an empowered, high performing team in a psychologically safe environment.
  
  

Risk Management

• Create awareness and understanding of the regulatory framework and risk environment in which the Group operates
• Ensure adherence with the highest standards of ethics and compliance with relevant policies, process, and regulations
• Act as the risk control owner under the Group’s risk management framework
• Responsible for effective risk management across all initiatives planed for the hive.
• Act as the risk control owner under the Group’s risk management framework at the appropriate level.
  
  

Governance

• Represent the Sub-Domain and contribute to governance forums like Refinement Forums, Steering Committees and Quarterly Performance Reviews.
• Ensure that other technology leaders in the Sub-Domain and across Hives are sufficiently involved in the interaction events like quarterly planning, show & tells etc.
• Ensure compliance to Enterprise Software Delivery Lifecycle (eSDLC) - Roles
• Ensure Change Delivery Standards are upheld
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key stakeholders

• Global Head, ICS Cyber Security
• Global Head, ICS Identity & Access Management
• Global Head, Cyber Security Technology
• Global Technology Service Heads (Production Support, Infrastructure, Testing, SRE, Architecture)
• Hive Product Owners
  
  

Other Responsibilities

• Embed Here for good and Group’s brand and values. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
  
  

Skills And Experience

• Identity & Access Mgmt. Products and Services
• Core Infrastructure Services
• DevOps & SRE
• Agile Delivery
• Automation, APIs and Coding
  
  

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and the policies, procedures and processes through which financial crime risks are addressed throughout the Group
• Domain Experience: Technology Operations, Production Support and Cyber exposure.
• Significant experience with Programme and Project Management
• Academic or Professional Education/Qualifications: IT related tertiary qualification
• Licences and Certifications/accreditations: ITIL v3 Foundation, Security or Risk related
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.