Front Office Receptionist

Skills:
Front Office Receptionist, Industry: Hotel, Welcome and greet guests with a warm and friendly demeanor, Bachelor's degree in Hotel Management or related field is a plus., Excellent customer service and communication skills., reception,

Required: - Housekeeping Executive AT Navsari location

Industry: Hotel

Location: Navsari - GUJ

MUST BE Experience 1+ years as a Front Office Receptionist, Proven experience in Front Office Receptionist or a similar role in the hotel industry

Job Summary

We are seeking a friendly and professional Front Office Receptionist to be the first point of contact for our hotel guests. The ideal candidate will provide exceptional customer service, efficiently manage check-ins and check-outs, and assist guests with inquiries and requests. The Front Office Receptionist plays a crucial role in creating a positive first impression for our guests.

Key Responsibilities

• Welcome and greet guests with a warm and friendly demeanor.
• Handle guest check-ins and check-outs efficiently, including reservations and payments.
• Provide information about hotel services, amenities, and local attractions.
• Assist guests with room assignments and key cards.
• Handle guest inquiries, requests, and complaints in a prompt and professional manner.
• Maintain accurate records of guest interactions and transactions.
• Manage and coordinate with other hotel departments to fulfill guest needs.
• Answer phone calls, take messages, and redirect calls as necessary.
• Keep the front desk area clean and organized.
• Stay informed about hotel events, promotions, and special offers.
• Handle cash and credit card transactions accurately and securely.
• Assist with administrative tasks, such as filing, data entry, and report generation.
• Ensure the security and confidentiality of guest information.
• Be aware of and adhere to hotel policies and procedures.
  
  

Qualifications

• High school diploma or equivalent; Bachelor's degree in Hotel Management or related field is a plus.
• Previous experience in a front desk or customer service role, preferably in the hotel industry.
• Excellent customer service and communication skills.
• Polite and professional demeanor with a strong sense of hospitality.
• Proficiency in computer applications and hotel management software.
• Strong problem-solving skills and ability to handle guest issues calmly.
• Attention to detail and organizational skills.
• Multilingual skills are a plus.
• Flexibility to work various shifts, including nights, weekends, and holidays.
  
  

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Retirement plan
• Paid time off and vacation days
• Opportunities for career advancement
• Employee discounts and perks