Executive - TCL Operations

DHL eCommerce


Date: 1 week ago
City: Ahmedabad, Gujarat
Contract type: Full time
Job Title

Executive - TCL Operations

Function

Operations

Reporting to

Manager - TCL Operations


  • Purpose


Support all activities relating to operations of Temperature Control Logistics (TCL) shipments across the organization


  • Key Responsibilities


Responsibilities

Operational


  • Support in Formulation and driving the strategy for Temperature Control Logistics (TCL) operations across the organization
  • Monitor and control all TCL packaging and storing related costs
  • Support in designing and developing the policies, procedures and Standard Operating Procedures (SOPs) for TCL operations
  • Support the planning, monitoring and controlling of all aspects of TCL shipments, to deliver customized solutions and improvements in service and cost performance
  • Responsible for management of day to day operations of TCL shipments, across all locations as per SOPs
  • Monitor the customer requirements for TCL to ensure, they are completed and delivered on time and within the correct temperature range
  • Drive appropriate handling of TCL shipments as per customer specifications (temperature) through measures including use of appropriate packaging, monitoring of package temperatures, sending pre-alerts to locations for TCL shipments, etc.
  • Oversee coordination with customers, regional sales teams, regional operations teams and any other relevant department to ensure delivery as per customer requirements
  • Responsible for maintenance of all packaging inventory as per SOPs
  • Drive appropriate handling and maintenance of freezers/ cold rooms and all TCL inventory and equipments including gel packs, temperature loggers, etc.
  • Play an active role in the identification and empanelment of vendors for supply of dry ice as per organization requirements
  • Play an active role in the development and sourcing of packaging solutions for TCL shipments and liaison with vendors (including international vendors) for the same
  • Support in conduction of regular trainings of TCL operations staff on aspects related to preservation, handling, storing, and maintenance of TCL shipments
  • Monitor the overall service quality of TCL operations and take necessary corrective action (as required) in coordination with the relevant departments
  • Key Result Areas and Key Performance Indicators


S. No

Key Result Areas

Key Performance Indicators

Optimization of operating costs


  • % reduction in overall Operating Costs (i.e. OCPK, OCPM) for TCL shipments


Reach Enhancement


  • Number of new Pin Codes added for TCL Shipments


Drive overall operational performance for TCL shipments


  • Overall service quality for TCL Shipments in terms of Net Service Levels (NSLs)
  • Achievement of target NPS Scores for TCL Shipments
  • % shipments rejected by customer on account of incorrect temperature during transit (data obtained from time loggers)


Ensure setup of effective operations processes and policies for TCL product


  • Design and implement processes and SOPs for TCL as per plan
  • Support in new product development for TCL( from an operational point of view)


Drive Employee Capability Building for Operations


  • Design of operations training programmes for TCL operations teams as per timelines
  • Conduct/ delivery of TCL operations training programs as per plan
  • % coverage of TCL operations staff (as per plan) in terms of TCL training programmes

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