Executive-Sales SCV Cargo & PU (Gujarat & MP)-SCV and Pickups Business-TMCV

Purpose of the Role

This position will be accountable for driving sales and customer support in domestic market. It would also be responsible for driving sales and marketing activities in terms of creating volume sales, increasing market share, enhanced customer satisfaction and building organisation brand in the domestic market.

Job Responsibility

• Sales Execution and Implementation:
  
  

Coordinate with the product line head and regional sales managers to ensure pipeline management to execute activation plans on a regular basis

Execute VME budget in line with finalized monthly VME budget and boundary conditions - seek approvals from Head Sales & Marketing Domestic for the same on regular basis

Implement initiatives to grow business and penetration in the rural markets

Coordinate with Head Customer Care (Domestic & IB) to monitor and ensure pro-active resolution of customer issues pertaining to service

Engage with customers and coordinate with regional managers to resolve customer complaints

Ensure pro-active resolution of customer issues pertaining to service and work towards enhancement of customer satisfaction

Ensure the monthly and annual sales and marketing target are met for the domestic market ensuring increase in profitability of the business

Enhance Dealer Profitability, Network Penetration & Customer Experience by continuously identifying gaps and evaluating performance with alignment to the territory plans.

• Relationship Management:
  
  

Ensure the dealers relationship is maintained through constant interactions, resolution of dealer issues and drive dealer viability

Identify and review gaps in the dealer performance and strengthen the non-performing dealers in coordination with the Network Management team

Ensure periodic review of dealer operations to drive implementation of sales and marketing initiatives

Provide guidelines to Regional Managers, RCFI, Credit & Commercial Controller to ensure implementation of Manpower, Infrastructure, Processes, Finance and Values (MIPFV) norms in the channel in domestic market

Review identification, recruitment and on-boarding of new dealers with the help of Network Management team

Stakeholder Profiles & Nature of Interactions

Internal

Head CVBU

Update on sales, market share numbers and initiatives on regular basis and seek support

Product Line Heads CVBU

Coordinate to formulate product strategy, annual and quarterly business plans

Execute monthly sales plans and VME budgets

Provide inputs on existing product improvement/ new product development

Head - Customer Care Domestic & IB

Coordinate for pro-active resolution of customer issues pertaining to service

Head Operations

Provide demand forecasts across products for Domestic market

Coordinate for supply and delivery of products as per the agreed plan

Provide feedback on product performance

Head - Finance

Ensure availability of funds to dealers to meet the planned targets

Ensure multiple financing options to customers at dealer end

Monitor VME & tactical FME budgets

Head - Commercial HR CV

Coordinate for activities such as talent hiring, training and development of the team

External

Customers

Feedback, VOC

Channel Partners

Partnership

Key agencies such as financiers; body builders; insurers etc.

Desired Candidate Profile

Education BE/Btech Engineering

3-5 years

Experience in an automobile industry

Skills & Competencies

Excellent Sales and Marketing Skills

Excellent Interpersonal and Relationship building skills

Negotiation and Influencing Skills

Result focused