Executive - Key Accounts - Express Logistics

DP World


Date: 1 week ago
City: Bengaluru, Karnataka
Contract type: Full time
Job Description

  • Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
  • Prepare detailed reports, as required, for customers
  • Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
  • Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
  • Perform first level root cause analysis
  • Any critical escalation from client related to closure has to be highlighted to senior level,
  • Arrange for expedited service recovery for shipments, when necessary
  • Revert back to the client with update/closure in the given timeline.
  • Need to share the closure file with every client.
  • Responsible for billing and payment collection from the customer.
  • Maintaining an accurate record of all existing and potential customers.
  • Responding to customer inquiries in a timely and professional manner.
  • Serve as the link of communication between key customers and internal teams

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