Executive

Job Title: Executive - Customer Service Department | Night Shift

Summary

We are seeking a highly motivated and customer-focused individual to join our Customer Service Department as an Executive. The ideal candidate should have at least 0.5 years of experience in a similar role and possess excellent communication and problem-solving skills. As an Executive, you will be responsible for providing exceptional customer service and ensuring customer satisfaction.

Roles And Responsibilities

• Respond to customer inquiries and provide accurate information about our products and services.
• Handle customer complaints and resolve issues promptly and efficiently.
• Maintain a high level of professionalism and empathy when dealing with customers.
• Collaborate with other departments to ensure timely resolution of customer concerns.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Keep accurate records of customer interactions and transactions.
• Identify and escalate complex issues to the appropriate department for further assistance.
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
• Assist in training new team members and provide ongoing support to colleagues.
• Continuously strive to improve customer service processes and procedures.
  
  

Qualifications

• Minimum of 0.5 years of experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work well under pressure and handle challenging situations with patience.
• Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Proven ability to work both independently and collaboratively in a team environment.
• Flexibility to work in shifts, including weekends and holidays.
• High school diploma or equivalent; additional certification in customer service is a plus.