Dy. Manager/ Manager - Quality

Job Description

Job Description: Quality Section Incharge - Inward, Inprocess & PDI

Position: Quality Section Incharge - Inward, Inprocess & PDI

Reporting to: Line / Plant Quality Lead

No. of Direct Reports: 6 to 10

No. of Indirect Reports: 12 to 16

Key Purpose Of The Job

The Quality Section Incharge - Inward, Inprocess & PDI is responsible to ensure Elgi quality standards are complied in areas including Inward / Inprocess / final inspections. Ensuring adequate preventive and correction action is taken at various stages in assembly / manufacturing line to contain, rectify and resolve escalated quality issues is crucial to the role holder. Additionally, the role holder works on special projects for quality improvement activities.

Educational Qualification / Experience Required

• Graduate degree in Engineering
• Certifications in Quality concepts / tools
• Experience of 6 to 8 years in quality function, from manufacturing sector
• Should possess experience in ISO environment
• Should possess knowledge of quality standards and testing procedures
  
  

Key Responsibilities

• Responsible to achieve set targets, implement defined quality objectives for the section and ensure resolution of quality issues
• Conduct studies on quality issues, guide team on process improvements, undertake projects as necessary to reduce / eliminate customer complaints and improve product quality standards
• Collaborate with stakeholders across the organization for implementation of special projects, initiatives to resolve long standing quality issues
• Ensure quality audits, training is carried out to achieve higher standards in quality
• Responsible for managing the quality team
  
  

Task Analysis

Indicative Tasks

• Responsible to achieve set targets, implement defined quality objectives for the section and ensure resolution of quality issues
  
  

Provide support to develop Quality objectives and guidelines for the section, including quality inspections, tests, standards, procedures, as necessary

Monitor and understand recurrent issues and support Production and Quality with resolution of day to day quality issues / complaints through DWM and EWM

Attend to escalated issues on a priority basis to ensure quick resolution

Direct team on appropriate steps to be taken to resolve issues and coordinate with stakeholders concerned

Ensure physical inspections, collation of photographic / video graphic evidence of quality issues highlighted as per defined SOPs / MSOPs

Review containment actions taken in production line and ensure supplier is appraised of issues and for further necessary action

Institute First-Time-Right error resolution principles and track repeat issues carefully to analyze root cause for corrective action

Attend EMS, Control Point Review, EIT Review Meeting and CFTs to track overall status of quality implementation as per Elgi guidelines

Develop Visual Standards, SOPs, MSOPs as required and address GEMBA in critical problem areas

Analyze customer complaint data logged on CCS System to predict problem areas and proactively arrive at solutions to ensure quality assurance

Monitor metrics generated by system and ensure sanctity of data and actions undertaken through the system

• Conduct studies on quality issues, guide team on process improvements, undertake projects as necessary to reduce / eliminate customer complaints and improve product quality standards
  
  

Guide team on data collection techniques, formats to ensure accurate data on quality issues with data points including number of occurrences, containment, corrective actions, others, as necessary

Analyze stratified data across lines, processes to draw informed conclusions on critical failure areas and collate a list of activities commonly prone to defaults

Use tools including Root Cause Analysis (RCA), Trend Analysis, other quality tools to study type, number of projects to be undertaken internally to increase quality adherence and reduce issue recurrence

Brainstorm with team, stakeholders (Quality, Production) to prepare an appropriate plan of action for projects to be implemented and finalize on deliverables

Monitor availability of required documentation including part drawings, process flows, SOPs and ensure team prepares / updates these on periodical basis

Track action plan created for suppliers, follow-up and monitor their progress on action points, as relevant

• Collaborate with stakeholders across the organization for implementation of special projects, initiatives to resolve long standing quality issues
  
  

Track status of special initiatives for quicker issue resolution, process continuity (for example, stocking supplier's parts that are most prone to failure)

Implement initiatives to increase testing efficiency and inspection procedures for Inprocess quality

Track status of projects undertaken for non material issues including transit time, other Non Value Adding (NVA) activities

Identify critical processes frequently prone to quality issues, conduct RCA, remedial workshop to increase supply potential and performance

Provide inputs, feedback to ME on process, tooling and engineering related initiatives and projects

Collaborate with stakeholders for requirements of specialized audits regularly, define process and procedures for conducting the same to ensure compliance with Elgi quality standards as well as statutory regulations

Coordinate with various functions (Production, Quality, IT, others) to implement IT systems to log and track customer complaints (for example, enabling centralization for quicker resolution)

• Ensure quality audits, training is carried out to achieve higher standards in quality
  
  

Monitor ongoing audits conducted by line quality and ensure they are completed within stipulated timelines

Guide team in implementing new audit processes in compliance to guidelines

Ensure audit observations are documented in defined formats including QMS documentation including SOPs, MSOPs, Manuals and PDI checklist, etc and are up-to-date

Conduct random audits of processes followed, specialized audits to monitor quality assurance activities

Provide inputs, training, instructions on quality issues, implementation of resolution, ISO standards and oters, as required

Provide inputs for training material, standardize content, as necessary

Monitor and ensure training is provided to all targeted beneficiaries as per plan

• Responsible for managing the quality team
  
  

Develop annual targets / goal sheets / control points along with team in alignment to functional goals

Plan, manage allocation of work among team members

Provide inputs and On-the-job training (OJT) to team, blue collar employees on SOPs, MSOPs and relevant documentation processes

Conduct training regularly to educate quality inspectors / production associates to appraise them of latest developments and possible issues in quality (for example, supplier quality)

Train team to develop multi-skilling across various testing / inspection activities required for quality control / assurance across categories of components / production or assembly line

Motivate team to follow quality process to achieve higher quality standards and achieve error reduction targets