Desktop Support Engineer - Technical Support voice/Day Shift

The Job Factory


Date: 1 day ago
City: Bengaluru, Karnataka
Contract type: Full time
Job Description

 HELLO APPLICANT,

 Greetings from The Job Factory,

 For More Details

 Call : HR Lilly @ 9880951682 (Call or whatsapp )

 Email ID : [email protected]

 Job Description

  • Proven work experience as a Desktop Support Engineer or similar role
  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Hands-on experience with Windows OS environments.
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills customer-oriented attitude.

Other Benefits

  • Salary-Upto 3.5LPA
  • Graduate Freshers
  • Shifts-Day shift
  • HINDI MANDATE

For More Details

Call : HR Lilly @ 9880951682 (Call or whatsapp )

 Email ID : [email protected]

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