Delivery Director

Ciklum is looking for a Delivery Director to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Delivery Director, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities:

• Defining the objectives, delivery strategy and associated timelines for the programme, setting aspirational goals and milestones
• Building and keeping close relationships with your customers on all levels
• Choosing a delivery methodology and ensuring it is implemented effectively with the appropriate controls and governance
• Providing regular progress updates to senior client stakeholders and the Ciklum SMT including the escalation of blocking issues and ongoing risk management
• Building a high calibre, motivated and professional programme leadership team across all disciplines including business design, technology and architecture, testing, release and live support, business change
• Day to day management of a multidisciplinary team which consists of client staff, contractors, suppliers and Ciklum staff, including performance management where necessary
• Definition of and adherence to the programme budget
• Ongoing identification and implementation of efficiencies needed to improve quality and pace while reducing running costs
• Ensure all solutions and operations adhere to legal guidelines and internal policies
• On demand provide consulting/coaching/training for project team members (e.g. team leads, scrum masters, DMs, etc.)
• Managing and monitoring of gross margin (GM) and ongoing earned value (EV) analysis
• Provide proactive constructive input to the internal organization on services and solutions that should be considered for improvement and/or creation
• Supervise and mentor Delivery Management Team
• Be accountable for the Change and Risk management for the entire Customer’s project portfolios, including those managed by other project managers, balancing resources in line with overall delivery criticality
• Play leading-role for Agile Center of Excellence to ensure delivery expertise growth
• Desired outcomes:
• The programme would be well structured, organised and managed. It is perceived by your peers as an example of modern, best practice
• The quality of staff and deliverables would be outstanding, the programme would be considered the ‘go to’ opportunity for ambitious, driven individuals throughout the organisation
• An ethos of continuous improvement will be established with the whole team focused on becoming faster and constantly improving quality
• Delivery costs would be known and well managed with future spend accurately forecast
• Delivery risk would be managed effectively with all key decisions being taken through formal governance and approved by the appropriate decision-making body
• The programme board and key stakeholders would feel fully informed of both progress and potential risks/issues. They would fully trust and rely on the Programme
• Ciklum will be highly valued and respected by the client, the account will grow beyond annual forecasts. Ciklum will be asked to assist in new areas of the business, the client will treat you as an essential part of their
• leadership team and be happy to provide marketing materials such as a quote and a case
• Highly desirable FinTech

Requirements:

• The ideal candidate will possess strong analytical skills, exceptional problem-solving skills, be highly organised and have excellent leadership skills
• Agile Delivery / Project Management experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 10 years
• You are a customer and service-focused person and meet people as equals, build trust and sustainable customer relationships
• Through this relationship, you’re able to deliver and grow your accounts, which leads to a sustainable business in your area of responsibility
• Proven experience as a Programme Director who has already successfully delivered programmes with an annual budget in excess of £10m and over 100+ team members
• Thorough understanding of project/program management techniques and approaches, in-depth experience managing a large-scale agile delivery is a distinct advantage
• Strong service/client-oriented attitude, focus on an outcome
• Business acumen with a strategic perspective
• Ability to make rapid, informed considered decisions
• An analytical mindset with great problem-solving abilities
• Excellent organisational skills, good time management and the ability to prioritise
• Strong communication skills, the ability to lead, network effectively, negotiate and influence people
• Excellent Knowledge of performance evaluation techniques and key metrics
• Strong values – Openness; honesty; integrity; reliability
• A drive to win and build ‘best in class’ teams and solutions
• Experience in conducting trainings, coaching and mentoring group of Delivery Managers
• Agile and/or PMI certification
• Fluent level of spoken and written English
• Ready for business trips more than 25% of working time

Desirable:

• Technical hands-on experience (software development, QA, DevOps, etc)
• Product Management background
• Spoken and written German as a plus
• Industry presence in a project management or Agile approaches: conferences, articles, trainings, webinars etc

What's in it for you?

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: hybrid work mode at Chennai or Pune
• Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfil your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

India is a strategic growth market for Ciklum.

Be a part of a big story created right now. Let’s grow our delivery center in India together! Boost your skills and knowledge: create and innovate with like-minded professionals — all of that within a global company with a local spirit and start-up soul.

Supported by Recognize Partners and expanding globally, we will engineer the experiences of tomorrow!

Be bold, not bored!

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.