Customer Support Representative ( Inbound Blended Process )
Black Bull Consultants
Date: 17 hours ago
City: Delhi, Delhi
Contract type: Full time
Job Description
As a Customer Service Executive , you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.
Key Responsibilities
Requirements
Education: Graduates preferred.
Experience: Undergraduates with a minimum of 6 months BPO, blended, or chat experience.
Excellent written and verbal communication skills.
Ability to work graveyard shifts.
Immediate joiners preferred.
Working Conditions
Schedule: 5 days working with 2 rotational days off each week.
Shifts: Graveyard shifts only.
This job is provided by Shine.com
As a Customer Service Executive , you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.
Key Responsibilities
- Handle customer inquiries and issues through chat (70%) and voice (30%) .
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.
Requirements
Education: Graduates preferred.
Experience: Undergraduates with a minimum of 6 months BPO, blended, or chat experience.
Excellent written and verbal communication skills.
Ability to work graveyard shifts.
Immediate joiners preferred.
Working Conditions
Schedule: 5 days working with 2 rotational days off each week.
Shifts: Graveyard shifts only.
This job is provided by Shine.com
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