Customer Support Manager

We are Hiring

Customer Support Manager

Salary: Upto 24000

Experience: Min. 3 Year

Education - Any graduate

Company Type- Manufacturing

Location: Haripar Pad, Kalavad road, Rajkot

Job Overview

We are seeking a dedicated and skilled Customer Support Manager to join our team in Rajkot. This mid-level, full-time position is essential for driving customer satisfaction and support within our company. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to manage and lead a team effectively.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) are vital to effectively interact with customers and team members, ensuring clear and concise information exchange.
• Problem-solving abilities are required to identify issues promptly and develop effective solutions to enhance customer satisfaction.
• Empathy towards customers, demonstrating a genuine concern for customer needs and emotions, is crucial in building trust and loyalty.
• Leadership skills to motivate and guide the customer support team, setting a strong example for colleagues and subordinates.
• Time management skills, including the ability to prioritize tasks efficiently and meet deadlines consistently, are essential.
• Conflict resolution skills to manage and resolve disputes effectively while maintaining positive customer interactions.
• Technical knowledge to support customers with inquiries related to our products and services, ensuring accurate and helpful responses.
• Customer relationship management skills to foster and maintain positive relationships with our valued clients and customers, enhancing their loyalty and satisfaction.

Roles and Responsibilities

• Manage and lead the customer support team, setting performance goals, and monitoring progress to ensure exceptional service delivery.
• Develop and implement customer service policies and procedures to enhance service quality and efficiency.
• Analyze customer feedback and complaints to identify service improvement areas and develop appropriate solutions.
• Coordinate with cross-functional teams to resolve customer issues promptly and effectively.
• Monitor and report on key performance indicators (KPIs) to track customer service performance and make data-driven decisions.
• Train and mentor customer support staff, fostering a positive and collaborative team environment.
• Maintain up-to-date knowledge of our products and services to address customer inquiries accurately and efficiently.
• Implement and oversee a customer relationship management system to cultivate lasting relationships with clients.