Customer Service Representative

Kotak Life


Date: 13 hours ago
City: Mumbai, Maharashtra
Contract type: Full time

Role: Customer Service Executive

Job Title: Assistant Manager

Work Experience: 1 - 3 years

Education: Graduate

Department: Customer Services

Work location: Goregaon (East), Mumbai


Responsibilities

  • Handle outbound calls to customers to complete the physical medicals prior to policy issuance
  • Give complete and correct information on all the product purchased by the customer
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
  • Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues
  • Adherence to Information Security norms & quality process norms
  • To be aware of and comply with any updates about the process


Desired profile

  1. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
  2. maintain a Professional behaviour with the customer throughout the calling process.

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