Customer Service & Operations Analyst
NatWest Group
Date: 5 days ago
City: Bengaluru, Karnataka
Contract type: Full time
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in India and as such all normal working days must be carried out in India.
Job Description
Join us as a Customer Service & Operations Analyst in CDD Quality Assurance
As a Customer Service & Operations Analyst, you’ll be joining a specialist team, working together to deliver the most successful outcomes for the business to keep the bank and our customers safe.
As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.
Day-to-day, you’ll be:
You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up-to-date trends, policies, and regulations. You’ll also be able to work accurately to deadlines and with high levels of attention to detail.
We’ll also be looking for you to demonstrate:
This role is based in India and as such all normal working days must be carried out in India.
Job Description
Join us as a Customer Service & Operations Analyst in CDD Quality Assurance
- Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
- You’ll be responsible for detecting and preventing financial crime by conducting assurance testing within the Strategic In Life platform
- This role offers great career development opportunities with relevant training programmes, and exposure for you and your work
- We're offering this role at associate level
As a Customer Service & Operations Analyst, you’ll be joining a specialist team, working together to deliver the most successful outcomes for the business to keep the bank and our customers safe.
As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.
Day-to-day, you’ll be:
- Performing quality assurance for Strategic In Life reviews
- Ensuring file compliance through guidance and policy adherence
- Identifying areas of risk and raising as appropriate
- Making sure processing is performed accurately and within an agreed turn-around time
- Monitoring and participating in initiatives that help improve our customer service, processes, and procedures
You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up-to-date trends, policies, and regulations. You’ll also be able to work accurately to deadlines and with high levels of attention to detail.
We’ll also be looking for you to demonstrate:
- An understanding of the financial services industry and our customers
- Knowledge of our products, processes, and banking systems
- Good written and spoken communication skills
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