Customer Relationship Management (CRM)
Good-Will Consulting International
Date: 4 days ago
City: Ghaziabad, Uttar Pradesh
Contract type: Full time
Skills:
Communication Skills, Problem-Solving, Interpersonal Skills, Sales Skills, Analytical Skills, Attention to Detail, Time Management, Adaptability,
Communication Skills, Problem-Solving, Interpersonal Skills, Sales Skills, Analytical Skills, Attention to Detail, Time Management, Adaptability,
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyses customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (marketing, sales, logistics, and product development) to optimize the existing customer experience journey.
- Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
- Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimized.
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