Customer Project Manager

Job Description

Project Manager (PM) owns within one Business Group (BG) the delivery process for all aspects related to contracts execution including HW, SW and Services.

PM is accountable for revenue and profit in line with Nokia MoO for his/her perimeter within the BG and is the reference manager towards Customer and internal partners for all aspects related to delivery of BG projects, including small scopes from other BGs tightly related to main projects (based on mutual agreement).

How You Will Contribute And What You Will Learn

Mission:

• Project Manager (PM) owns the delivery of the entire Customer contract execution scope – products and services - for his/her BG
• PM is accountable for revenue and profit in line with Nokia MoO for his/her perimeter within the BG
• PM represents Nokia on an assignment basis and is the primary contact for the assigned scope for planning and execution, resource allocation, prioritization and escalation topics for the entire services and delivery process.
• PM is responsible for the contract execution performance with respect to financial and operational (non-financial) KPIs (e.g. cost, timelines, revenue recognition, project assets, and Customer satisfaction) and requisite planning to enable successful execution.
• PM is responsible for E2E planning and management of financial and operational performance.
• PM ensures Customer contract execution management based on PMI/PBM principles in full alignment with Nokia Mode of Operations and applicable BG guidelines
  
  

Summary of key activities:

• Customer Relationship Management
• Managing financial and operational (non-financial) Performance
• Contribution to Service Business/Solution Creation
• Customer Contract Execution Management Planning
• Monitoring and Controlling Customer Contract Execution
• Change Management
• Risk Management
• Stakeholder Management
• Leading the Customer Program Management Team
• Closure and handovers
  
  

Key Performance Indicators:

• Gate 6 - Project Target Agreement (PTA) implemented
• Cost Baseline Adherence
• Customer Perceived Value (CPV)
• e2e Demand Planning Accuracy (Equipment + Services)
• Operational non-financial KPIs
• Revenue (contribute to efforts of services business creation)
• Forecast accuracy (revenue volume, margin evolution, resources, …)
  
  

Key activity descriptions:

Customer Relationship Management

• Owns Customer relationship management in the area of services, delivery and performance
• Ensuring all relevant information is communicated proactively to the Customer
• Regular meeting practices are maintained and agreed actions are reliably followed-up
  
  

Financial and non-financial Performance Management

• Ensures contract execution performance (KPIs, cost, timelines, revenue recognition, project assets)
• Driving for continuous efficiency improvement by e.g.
• Cost Baseline Adherence management
• Contribution to Service Business/Solution Creation
• Contributes in identifying and creating business opportunities
• Contributes to pre-sales and sales/tendering processes
• Contributes to the development of the service business and turning it into a profitable business case for Nokia
  
  

Ensuring Governance in Customer Contract Execution Management Planning

• Ensures implementation of unified operational processes (including Service Delivery Management practices)
• Ensures implementation of Nokia Program Business Management practices to fulfill Customer requirements.
• Ensures contract management process is initiated and integrated with Program Management processes, operational processes and Nokia Contract Management policies
  
  

Monitoring & Controlling Customer Contract Execution

• Ensures Service execution cases comply with quality guidelines /requirements
• Owns overall level Services delivery quality
• Ensures that Services execution complies with Health & Safety requirements and reporting to the Customer.
• Ensures Governance in Project Monitoring & Control
• Program Management processes e.g. time management, cost management, scope management, quality etc., including e.g.
  
  

Stakeholder Management

• Managing the expectations of Customer Contract Execution stakeholders,
• Setting up and maintaining clear and effective internal and external communication within the relevant project stakeholders (e.g. Customer and project teams)
  
  

Your Skills And Experience

• Bachelor’s degree in Engineering, or related technical field
• PMP certification
• Passion for technology, problem solving, and customer engagement
• Great team and communication skills, fluent English is expected
• High flexibility, initiative, and commitment
• Familiarity with Microsoft Tools: Outlook, Excel, PowerPoint, Word, MS Project, Visio, etc.
  
  

Key Skills And Experience

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.

Innovation

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.