Business Operations Analyst (I)

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You’ll Do

This support role for Renewals Operations Consultant is an add to our current team. We are looking for someone with strong relationship management skills who wants to be on the bleeding edge of analytics technology to join our team as a Renewals Operations Consultant.

This role will work closely with our Sales and Finance Organizations.

This role will need to be proficient using Salesforce and able to learn new concepts and system process quickly. Including creating reports that aid with Data quality and monitoring.

This role requires the ability to understand many different internal systems (data sets) and how they overlap, while connecting the information contained to provide insights.

Who You’ll Work With

GTM (Go to Market) Organisation leverages all the data, all the time, so we can analysis anything, deploy anywhere, and deliver analytics that matter most to your business do it on-premises, in the cloud, or anywhere in between. We call this pervasive data intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics and how we transform how businesses work and people live through the power of data.

Renewal Operations Manager - In this role the Specialist will provide back-office administration support for our Global Renewals organization. At a high level, this support consists of Assessment of Renewals Opportunities, support entitlement administration, Coordinating with Deal Desk Team on pricing and contract renewal order submission. This individual will play a critical role in supporting the account and delivery teams in their overall endeavour to provide our customers a world-class experience.

This position reports to Supervisor, Global Renewal Support

What Makes You a Qualified Candidate

Bachelors degree in Commerce, Business, Accounting, or Finance with 1 to 3 year experience in key responsibility areas.

Assess Renewals Opportunities 9-6 Months prior to expiry day.

Prepare pricing and quote for Renewals.

Check on End of Life and End of support.

Provide continuous support to the Renewals Sales Team

Assist with Contract/SOW preparation.

Work with Deal Desk on pricing and discount

Maintain Sales force opportunity Hygiene.

Receive executed renewal order documentation.

Submit the Renewal order to the Teradata Order Management Group

Ensure initial invoice accuracy for customer delivery and provide on an as-needed basis support for invoice questions.

Salesforce reporting, data monitoring, tracking, and updating.

What You’ll Bring

Bachelors degree in Commerce, Business, Accounting or Finance

Strong attention to detail

Strong communication skills, ability to work across levels/organizations, ability to build trust-based relationships with senior non-financial managers.

Results and success oriented, conveying a sense of urgency and driving issues to closure.

Ability to work with high degree of self-direction.

Work with confidential information

Ability to coordinate multiple tasks in fast-paced environment.

Able to work well under pressure and to very tight deadlines.

Salesforce, Install Base Workbench, Service-Hub, AOM, Invoice Engine, WOT

Oracle ERP, Order Management, Contracts for Service

Experience using reporting, Business Intelligence tools such as Business Objects, Power BI, etc.

Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.