B1_DELIVERY CO ORDINATOR Job Details | savictechn

Date: Nov 18, 2024

Location: Mumbai

Title: B1_DELIVERY CO ORDINATOR

: Job Summary: The Delivery Coordinator is responsible for managing and overseeing the delivery of goods or services to customers. This role ensures timely, accurate, and efficient deliveries while coordinating between various teams, customers, and logistics partners to guarantee smooth operations.

Key Responsibilities

• Coordinate and manage the entire delivery process, from scheduling to final delivery.
• Communicate with customers to confirm delivery details, answer queries, and address any issues.
• Collaborate with internal teams (such as warehouse, sales, and customer support) to ensure accurate and on-time delivery.
• Track deliveries and proactively resolve delays or issues.
• Maintain records of delivery schedules, completed deliveries, and feedback from customers.
• Work with logistics partners or couriers to plan routes, optimize delivery schedules, and reduce delivery costs.
• Ensure compliance with company policies, procedures, and customer agreements.
• Monitor and report key performance indicators (KPIs) related to delivery performance.
• Address and resolve customer complaints in a timely and professional manner.
  
  

Key Skills and Qualifications:

• High school diploma or equivalent; Bachelors degree in business, logistics, or related field preferred.
• Proven experience in a logistics, shipping, or delivery coordination role.
• Strong communication skills and customer-focused attitude.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Proficiency in using logistics management software and tracking systems.
• Problem-solving skills and the ability to stay calm under pressure.
• Knowledge of local geography and regulations related to deliveries is a plus.
  
  

Work Environment: This role may require extended hours, including weekends and holidays, to ensure delivery schedules are met. Travel within the region may be necessary to oversee deliveries.

Qualification: Graduate

No. of Job Positions: 1

Total Experience: 0-2 Years

Domain Experience: SAP ALL