Asst. Manager Front Office

Royal Kingdom Resort


Date: 5 hours ago
City: Bareilly, Uttar Pradesh
Salary: ₹40,000 - ₹45,000 per month
Contract type: Full time
Skills:
Statistical Analysis, Data Visualization, Quantitative Analysis, Leadership and Management skills, IDS Software, Customer Service Expertise, Operational Skills, Team Management,

Key Responsibilities

  • Guest Services Management:
  • Ensure smooth and efficient check-in and check-out processes.
  • Address guest inquiries, concerns, and complaints in a professional and timely manner.
  • Provide personalized services to guests to enhance their experience and loyalty.
  • Oversee reservations, room assignments, and upgrades.
  • Manage VIP guests and special requests, ensuring all details are met.
  • Team Leadership & Supervision:
  • Supervise and lead the front office team, including receptionists, concierges, bell staff, and others.
  • Train and develop front desk staff to ensure they are knowledgeable, professional, and customer-focused.
  • Create and maintain staff schedules, ensuring adequate coverage during peak periods.
  • Conduct regular performance evaluations and provide feedback to improve performance.
  • Operational Efficiency:
  • Ensure front desk operations comply with hotel policies and procedures.
  • Maintain up-to-date knowledge of the hotels services, amenities, and special offers to inform guests and staff.
  • Handle all administrative tasks related to guest records, billing, and room assignments.
  • Maintain the cleanliness and organization of the front office area.
  • Oversee inventory management of office supplies and guest amenities.
  • Revenue & Financial Management:
  • Assist in the implementation of pricing strategies to maximize revenue and occupancy rates.
  • Handle guest billing and payments, ensuring accuracy in charges and payments.
  • Ensure proper cash handling and balance of financial transactions.
  • Analyze occupancy reports, revenue trends, and other key performance indicators (KPIs) to support hotel objectives.
  • Collaboration with Other Departments:
  • Coordinate with housekeeping, maintenance, and food & beverage departments to ensure smooth operations.
  • Communicate guest preferences, requests, and complaints to relevant departments.
  • Work with the sales and marketing teams to promote hotel services and special packages.
  • Crisis Management:
  • Respond to and manage emergency situations, ensuring guest and staff safety.
  • Implement and oversee emergency protocols and procedures, including fire evacuations and medical incidents.
  • Handle difficult guest situations with tact, maintaining professionalism under pressure.
  • Technology & Software:
  • Utilize hotel management software (PMS) for room bookings, guest data, billing, and reporting.
  • Ensure the proper functioning of front office technology, including the reservation system and check-in/check-out terminals.
  • Maintain knowledge of online booking systems, OTA platforms, and revenue management tools.
  • Quality Control & Continuous Improvement:
  • Regularly review guest feedback (e.g., surveys, online reviews) to identify areas for improvement.
  • Implement service improvements based on guest feedback and operational insights.
  • Monitor the performance of front office staff to ensure high service standards are consistently met.

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