Associate/Sr.Associate -Tech Support Engineer
Most Authentic Profile Screening Service
Date: 1 week ago
City: Pune, Maharashtra
Contract type: Full time
Position : 2
Experience : 1yr and above
CTC : 2.75 to 3lpa
Job Type : Permanent
Job location: Pune (Magarpatta City)
Shift : Day/ Night
Working days : 5 days (Mon to Fri)
Notice : immediate (1 day)
Work from office Mandatory
Job Description
Experience : 1yr and above
CTC : 2.75 to 3lpa
Job Type : Permanent
Job location: Pune (Magarpatta City)
Shift : Day/ Night
Working days : 5 days (Mon to Fri)
Notice : immediate (1 day)
Work from office Mandatory
Job Description
- Provide comprehensive desktop and software support for users, assisting with the installation, configuration, and troubleshooting of both hardware and software.
- Handle the installation of peripherals such as printers, scanners, and cabling systems, including local area network cables, network interface cards, and wired switches.
- Perform software updates, patches, and system maintenance to keep systems secure and optimized.
- Demonstrate a solid understanding of TCP/IP networking, OSI, DNS, Active Directory (AD), DHCP, VPN, and RDP working principles.
- Manage service requests, incidents, problems, and change processes effectively.
- Maintain an inventory of hardware and software, updating asset records management
- Document and track all support interactions using a ticketing system, following up with users to ensure satisfaction.
- Offer support for the installation and troubleshooting of office applications, such as Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams, and OneDrive).
- Proficient in diagnosing and resolving software and hardware issues quickly and efficiently.
- Familiarity with endpoint protection solutions and basic security practices.
- Minimum of 1+ years of experience in a relevant role.
- Strong knowledge of office application installation and troubleshooting (Microsoft 365).
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