Assistant Vice President

EXL


Date: 21 hours ago
City: Chennai, Tamil Nadu
Contract type: Full time
AVP- Risk Adjustment - Coding

  • Graduate in Life science, Paramedical (BPT, BOT, B.SC Nursing) preferred
  • Experience: 13 to 16 years of experience with HCC Risk Adjustment
  • Team Handling Experience: With team size of 200+ users
  • Must have handled multiple HCC clients
  • CRC / CPC / CCS / COC certification – Any one Mandatory

Additional Skills

  • HCC coding experience
  • Strong Knowledge of ICD-10 CM and HCC coding guidelines
  • Previously clinical background preferred but not mandate
  • Strong personal and professional ethics
  • Excellent communication skills both written and verbal
  • Six Sigma Certification – Not mandate

Key Functions And Responsibilities

  • Manage the day-to-day operations to meet the monthly client deliverables with agreed SLA’s
  • Monitor the resource utilization across the project and create action plans to improve.
  • Leading mentoring and monitoring the performance of AM, LAM, Managers and, Sr. Mangers to ensure efficiency in process operations.
  • Review the quality metrics and implementing the best practices to improve the SLA’s
  • Mapping client requirements, identifying the improvement areas and implementing the measures to maximize customer satisfaction.
  • Understanding the customer pain points and provide innovative solutions to improve customer service level.
  • Motivates high performance among team members and organizing quality circle activities.
  • Preparing and submit project performance report in the leadership review
  • Conducting monthly review meeting with client and ensures the action plan implemented for all open items.
  • Create a backup team for all process by effective cross training to build the additional capacity
  • Identify the hiring requirement basis the volume forecast and coordinate with leadership and hiring team.
  • Review progress of attrition action plan and check effectiveness
  • Adhering to meet the revenue forecast across the projects.
  • Implementation of automation opportunities identified by team by coordinating with respective stake holders.
  • Standardizing the project level reports.
  • Ensuring Skip level meeting with Team and immediate Reportees
  • Ensuring the compliance adherence across projects

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