Assistant Manager-Quality

Infosys BPM


Date: 1 week ago
City: Jaipur, Rajasthan
Contract type: Full time
  • Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.
  • Good working knowledge of Quality Control methodologies
  • Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies
  • Experience on Quality Assurance practices leading Stable and predictable process performance
  • Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies.
  • Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
  • Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
  • Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
  • Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.
  • Ability to analyze complex data and share key process and business inferences/insights with the leadership team
  • Ability to project manage complex change initiatives by partnering with clients
  • Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.
  • Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
  • Strong communication skills .

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