Assistant Manager - Customer Operations

PerkinElmer


Date: 2 weeks ago
City: Thane, Maharashtra
Contract type: Full time
Job Description Summary:

Quote to cash

  • Drive the Order Management process in line with compliance .
  • Define and monitor organizational KPIs and Goals
  • Manage and enhance team productivity.
  • Define and monitor related quality parameters.
  • Knowledge Sharing: Creating backup plan to ensure the team is acquainted and 100% compliant of all the critical processes.
  • Ability to improve existing process and parameters, by introducing effective ways, thus saving cost/improving bottom line.
  • Understanding and seamless execution of various payment methods such as letter of credit, cash against document, PBG, SBLC, etc.
  • Thorough knowledge on LC documentation in line with UCP
  • Drive customer specific commercial documentary requirement.
  • Should have knowledge on varieties of tender and related terms.
  • Complete knowledge of foreign trade rules and regulations for import and export Knowledge of commercials (taxation, logistics, contract management).
  • For 3rd party items ,release POs to the supplier & entire Procure to Pay co-ordination experience. Coordinating with vendors for faster delivery of third party supplies to the customer
  • Keeping the customer informed about the order status within defined TAT
  • Evaluating vendor performance and taking appropriate measures to meet organization goals/parameters
  • Handles the administrative logistics functions that support the operations, such as documentation for ‘regular’ shipments, Vendor invoices; files loss, damage and overcharge claims; and supports in planning and executing logistics - related initiatives
  • Ensures complete and maintain adequate documentation to meet customer requirement and internal/external compliance parameters.
  • Maintaining timely control of supplier orders, amendments, and other documents in SAP to ensure accurate retention of records. (with other point)
  • Manage customer complaints & escalations by giving patient ear to their grievance to provide timely resolution.
  • Monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service.
  • Organize and execute daily tasks to provide an efficient and quality service to the customers.
  • Periodic connects on orders status and dispatch reports with regional teams
  • Periodical MIS publishing such as weekly dispatch status, fortnight vendor connect, quarterly vendor performance ,analysis report, annual open vendors.
  • Supplier Onboarding and maintenance process experience will be preferred.

MIS

  • Weekly risk to revenue analysis with senior management.
  • Periodical information sharing to respective stakeholders Eg: daily order status, daily shipment status, shipment on hold, production hold, etc.

Experience:

  • Minimum experience of 4 ~ 7 years in MedTech industry will be preferred.

Preferred Skills:

  • Must have excellent oral and written communication skills Fluent in English.
  • Must be able to build good relationship within the team.
  • Able to work under pressure and can perform well at the sometime.
  • One must be knowledgeable in computer system SAP SD Module and operations.
  • Must know how to manage time and prioritize his own tasks and other people’s tasks.
  • Know how on analytical tools like POWER BI will be preferred

Competency Required:

  • Strategic Perspective:
    • Successfully complete individual goals in support of the company strategy.
    • Takes on assignments in different areas of operations.
  • Leadership:
    • Increase personal effectiveness and performance.
    • Ask for stretch assignments.
  • Change Management:
    • Research/ present new ideas.
    • Is ready to work in a dynamic environment.

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