Admission Counselor

Skills:
Interpersonal Communication, Customer Service, Problem Solving, Attention to Detail, Organization, Sales Skills, Knowledge of Admissions Process, Empathy,

Please share your profile to [email protected] / 7428046478

Purpose Of The SSAO Role

Job Title: Student Support & Admission Officer

Division/Department: Sales

Reports To: Branch Head

Work Location: PAN India

Desired Work Experience: 2-7 Years

Weekly off: Rotational

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.

As An SSAO, You Are Expected To

• Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.
• Ensure collection of outstanding fee from parents within the specified time.
• Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.
• Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.
• Ensure adherence to internal processes and compliances.
  
  

To be successful in the SSAO role you are required to have:

• An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.
• Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.
• Fluency in communication of English and Regional language.
  
  

Must Have Attitude

• Customer Orientation
• Sense of Ownership and Accountability.
• Result orientation
• Emotional intelligence for working in a Team.
  
  

Qualification

• Must have bachelors degree.
• Preferred BTech / MBA /Masters in Psychology, Education etc.
  
  

Experience

• Previous experience in counselling of educational services.
• Previous experience of Business to Customer (B2C) sales across industries.
  
  

Key Interactions

External

• Students, Parents & Schools Representatives.
  
  

Internal

• Branchs Academic & Non-Academic teams.
• Regional Student Support Centre.
• Regional Sales & Operations Team.