Account Manager

Who We Are

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

Job Description:

Requisition Id:

No of Positions

1 position

Provides strategic direction and progressive leadership in development and implementation of new accounts and on-going management of existing accounts; hiring and managing account staff; maintaining standard operating procedures for accounts.

Corporate Responsibilities

• Oversight for management of service delivery within Program Operations Team.
• Oversight for management of Billing and Invoicing functions within Corporate Finance Team.
• Guides MSP RESOURCE MANAGER service delivery members in the profitable, effective and ethical operation of their respective accounts.
• Assists in preparing business forecasts and operational performance reports.
  
  
  

Account Operations Responsibilities

• Builds a cohesive team of service delivery staff dedicated to ongoing improvement of business operations
• Ensures that MSP RESOURCE MANAGER maintains a consistent focus on customer service; provides guidance and support in the retention of profitable business; builds relationships at key accounts.
• Directs and participates in regular account reviews; provides feedback on strengthening key competencies, improving service delivery; attracting high caliber service staff; containing operating expenses and managing within budget.
• Participates in quarterly performance reviews with key accounts; ensures performance meets agreed service levels; implements any appropriate follow-up actions.
• Supports service delivery personnel in the prompt and effective resolution of legal, financial, H.R., administrative and safety/workers’ compensation issues.
• Intervenes to address service delivery issues before customer relationships are disturbed.
  
  
  

Management Responsibilities

• Analyzes operational and financial performance indicators and monitors trends to ensure service delivery meets agreed levels.
• Manages the recruitment, selection, orientation, development and retention of high caliber staff.
• Sets performance objectives, provides ongoing training, coaching/counseling and supervision of operations personnel, conducts periodic performance reviews; takes corrective actions as appropriate; manages compensation adjustments.
  
  
  

General Responsibilities

• Identifies needs for expansion of existing service delivery technology and development of new technology solutions. Participates with corporate resources in defining requirements, designing functionality, implementing new technology, etc.
• Participates in the development of the annual strategic business plan and budget; monitors progress against business objectives throughout the year.
• Evaluates industry/business trends for potential impact on the organization; identifies key business opportunities and potential threats to the organization.
• Identifies opportunities for establishing relationships with complimentary business partners in the pursuit of new business. Develops and manages such relationships in the best interests of the company.
• Identifies opportunities for new service offerings and/or extensions of existing service offerings to support continued expansion of the business.
• Carries out all responsibilities in an honest, ethical and professional manner.
  
  
  

SUPERVISORY DUTIES:

In accordance with applicable organizational policies/procedures and Federal/State laws, may perform the following supervisory responsibilities: Interviewing, hiring orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises: (direct reports may include the following positions)

• Resource Managers / Program Coordinators
• On-boarding Specialists
  
  
  

MINIMUM QUALIFICATIONS:

The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

Knowledge:

• Bachelors Degree and 10+ years progressively responsible, related business experience or equivalent combination of education/training and experience
• Strong understanding of staffing industry and demonstrated knowledge/capabilities in the areas of financial analysis, human resources/administration, legal and ethical practices, marketing/business development, sales and workers compensation.
• Demonstrated success in service delivery and operations management.
  
  
  

Skills/Abilities:

• Ability to establish strong interpersonal business relationships fostering confidence and trust
• Ability to be an effective leader of complex service delivery teams
• Build and foster strong team relationships
• Ability to think strategically, synthesize business/financial data and develop innovative solutions
• Excellent planning, organizing and leadership/supervisory skills
• Excellent verbal, written, sales and executive presentation skills
• Strong customer, entrepreneurial and results orientation; willingness to take prudent risks
• Ability to interact effectively at all levels and across diverse cultures
• Ability to facilitate progressive change
• Ability to work successfully in a loosely-structured, fast-paced and rapidly-changing business environment
• Ability to adapt as the external environment and organization evolves
  
  
  

Shift time: EST/CST/PST (Monday to Friday)

What Magnit Will Offer You

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!

Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn’t for you

Stay in touch, we will let you know when we have new positions on the team.

To see a complete list of our open career opportunities please visit.

https://magnitglobal.com/us/en/company/careers.html

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.

By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.

https://magnitglobal.com/us/en/privacy-notice.html

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